Terms, Conditions & Cancellations
By accessing, browsing and using our website or any of our applications through whatever platform (hereafter collectively referred to as the “website”) and/or by completing a reservation, you acknowledge and agree to have read, understand and agree to the terms and conditions that follow:
1. THE CONTRACT
By making a booking with our Company, you accept on behalf of yourself and all those named on the booking, including minors and people under a disability, to be bound by these Terms and Conditions.
A booking is accepted and becomes definite only from the date when our Company sends a confirmation email. It is at this point that a contract between our Company and the Client comes into existence.
These Terms and Conditions shall constitute the entire agreement between our Company and the Client relating to the subject matter herein, and shall constitute a binding agreement.
There is no verbal or written; representation, warranty, prior agreement, or description of services, other than as expressed herein.
The service to be provided is/are the tour(s) referred to in the booking confirmation.
2. PAYMENT /ACCEPTANCE OF BOOKING/CREDIT CARD
The Company must confirm acceptance of the Client’s booking in writing. Payment of the tour will be managed form the client on 3d secure links directly from our website.
3. CANCELLATION OF A TOUR BY THE CLIENT
Any cancellation request by a Client must be made in writing and be acknowledged in writing by the Company. The date on which the request to cancel is received by the Company will determine the applicable cancellation fees.
- Cancellation 2 days or more before the services: 0% of cost of services booked.
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Cancellation less than 2 days before the services 100% of cost of services booked will be charged by the company.
4. IN THE EVENT OF ROUGH SEA CONDITIONS,WILL THE TOURS BE CANCELLED AND WILL I BE BILLED?
If you are host on an a cruise ship, that due to rough seas does not arrive in port or is late, you are not responsible. If it is not possible to reach your booked.
5. GRATUITIES & TIPS
Clients’ appreciation is always welcome. We kindly inform you that our service fees & tours do not include any gratuity or tip. Please consider, according to your happiness and satisfaction for the service received, that standard gratuities in Europe run between 10 % 25%.
6. COMPLAINTS
If a Client has a complaint against the Company, the Client must first inform the company at the earliest opportunity to allow the grievance to be rectified before any public display of the matter.
